Help

Welcome to Perfumei.com! As you are here, profit of your chance of ordering great perfumes and pay only reasonable prices. And in this section, you’ll learn about instructions you would need to make successful purchases with us.


Remember that you won’t redeliver your item or get a refund until after 15 working days after the dispatch when you think your order has been lost in the post. And that’s because we won’t investigate lost orders until this period is passed. And when you don’t receive your order in 15 days, please let us know.


And so as to get your refund, returned goods must be in their original packaging with seals unbroken. So, you should take care of products you receive in case you want to return them. And when you want your products refunded, include your name, order number as well as product name and quantity you want to return. And later on you’ll get return procedures.


Sometimes, you may want to cancel your order. And when it’s the case, you need to contact us as soon as possible and we’ll the best to stop your order from being dispatched. However, it is not always possible.


If this help section is not offering sufficient answers and you still need to know more, you can contact us. Our team is ready to help you with any technical query you might face when making purchases on our site. And we’ll always be happy to hear from you.